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- Dealing with Difficult People

Course Structure
A two day practical workshop to help those in management positions to look at characters or situations you are having problems with and identify solutions so as you can move on and focus on the tasks you really have to do or want to do and it will also help to improve your own performance and that fo your team. Once you have the key, you can unlock them, influence them, and get them working for you much more efficiently.

Objectives of the Course
-Manage conflict successfully.

-Manage difficult situations.

-Motivate poor performers

-Motivate yourself.

-Handle aggression.

Who Should Attend?
All those involved in involved in the management of people.

Prerequisite Skills
Be in a management position or moving into a management position

Course Content
Module 1:
Human Relations.

Module 2: Dealing with different personalities .

Module 3: Handling conflict.

Module 4: Become a better boss.

Module 5: Dealing with colleagues and staff.

Module 6: Handling the egoist.

Module 7: Handing aggressive people & motivating lazy people.

Module 8: Stress, violence, bullying and sexual harassment.

Module 9: Dealing with moaners, groaners, critics, fault finders, nit-pickers, gossips, perfectionists and the stubborn.

Module 10: Manipulating the manipulators.

Module 11: Increasing morale and changing attitudes.

Module 12: Dealing with different customers and complaints.

Module 13: Meetings and change management.

Certification
Candidates will receive a certificate of training on successful completion of the course endorsed by Hanley consulting & Training and Institution of Engineers of Ireland.

Course Fees
€375 per participants, special rate for companies. Includes course material and handouts and visual inspection of the work place.

Apply to the Dealing With Difficult People Course
If you feel that you would like to know more about or book this course, please contact us through either our online booking form or using the contact details below

E-mail:
[email protected]

Telephone:
Land line:                      (096) 49950         

Mobile:                      (087) 2305121         

Fax: (01) 7075330

Postal Address:
Hanley Consulting & Training,
Seaview House,
Rathlee,
EasKey,
Co. Sligo,
Ireland

 
 
Phone: (096) 49950   |   Fax: (096) 49950   |   E-mail: [email protected]